Frequently Asked Questions (FAQ)
General
Edian Homes is a Singapore-based online store offering quality household and lifestyle products at affordable prices. We carefully source products that combine practicality, functionality and value for everyday living.
We are based in Singapore and currently only deliver within Singapore.
At the moment, Edian Homes operates exclusively online.
Orders
Simply browse our website, add your desired products to your cart and proceed to checkout. Once payment has been successfully completed, you will receive an order confirmation email.
Orders may be amended or cancelled only before they have been processed for shipment.
Once an order has been packed or handed over to our delivery partner, changes or cancellations are no longer possible.
If you require assistance, please contact us as soon as possible after placing your order.
Please check your Junk or Spam folder first.
If you still cannot locate your confirmation email, please contact our Customer Support with your name and payment details.
Payments
We accept the payment methods displayed during checkout, including major credit/debit cards and other secure payment options supported by our website.
Yes. All payments are processed through secure payment gateways with industry-standard encryption.
Edian Homes does not store your payment card information.
Shipping & Delivery
Currently, we deliver within Singapore only.
Most orders are delivered within 2–5 business days after payment confirmation.
Delivery times may vary during peak periods, public holidays or unforeseen circumstances.
Shipping charges (if applicable) will be displayed during checkout before payment.
From time to time, we may offer free delivery promotions with minimum purchase requirements.
Yes. Once your order has been shipped, you will receive tracking information (where available) via email or SMS.
Returns & Refunds
We offer a 7-day return policy from the date your order is delivered.
Items must be unused, in their original packaging and accompanied by proof of purchase.
Please refer to our Returns, Refunds & Exchanges Policy for full details.
Yes, provided:
– the request is made within 7 calendar days;
– the product is unused;
– the item remains in its original packaging; and
– the product is eligible for return.
Delivery charges are non-refundable for change-of-mind returns.
Please contact us within 7 days of receiving your order.
Kindly provide:
– your order number;
– photographs or videos of the issue; and
– A brief description.
We will review your request and arrange a replacement or refund where appropriate.
Approved refunds are generally processed within 5–10 business days depending on your payment provider or bank.
Products
Yes. We source our products from trusted manufacturers and suppliers to ensure quality and reliability.
We strive to display products as accurately as possible.
However, slight differences in colour, packaging or dimensions may occur due to lighting, screen settings or manufacturer updates.
Selected products may include a manufacturer’s warranty where applicable.
Please refer to the individual product page for warranty information.
Customer Support
You can reach our Customer Support by email:
edianhomes@gmail.com
We aim to respond to all enquiries within 1–2 business days.
Monday – Friday
9:00 AM – 6:00 PM (Singapore Time)
Excluding weekends and public holidays.
Promotions
Unless otherwise stated, only one promotional code may be used per order.
Your code may have:
– expired;
– already been used;
– not met the minimum purchase requirement;
– not been applicable to selected products; or
– reached its usage limit.
If you believe there has been an error, please contact Customer Support.
Still Need Help?
If your question isn’t answered here, we’re happy to help.
📧 Email: edianhomes@gmail.com
We aim to respond as quickly as possible and provide the best shopping experience for every customer.