ORDERS, CANCELLATION, RETURNS, REFUNDS & EXCHANGES

(A) Order Cancellation

You may cancel your order without any cancellation charges at any time before your order has been processed for delivery..

Once your order has been processed or handed over to our delivery partner, it can no longer be cancelled. If you wish to return the item after delivery, your request will be subject to our Returns, Refunds & Exchanges Policy below.

Where applicable, original delivery charges are non-refundable once the order has been dispatched.

Edian Homes reserves the right to cancel any order at our sole discretion, including but not limited to circumstances where:

  • the product is out of stock;
  • payment cannot be successfully verified;
  • incorrect pricing or product information requires order cancellation;
  • fraudulent or suspicious activity is suspected; or
  • we are unable to fulfil the order for operational reasons.

Should we cancel your order after payment has been received, a full refund (including any delivery charges paid, where applicable) will be processed using your original payment method.

(B) Returns, Refunds & Exchanges

(i) Return of Products & Refunds

Edian Homes accepts requests for returns within 7 calendar days from the date the order is delivered, unless otherwise stated on the product page.

Returns may be accepted for:

  • change of mind (subject to the conditions below); or
  • defective, damaged or incorrect products.payment cannot be successfully verified;

To be eligible for a return, the product must:

  • be unused and in its original condition;
  • be returned in its original packaging;
  • include all accessories, manuals and complimentary items (if applicable);
  • not show signs of misuse, damage or alteration; and
  • be accompanied by proof of purchase.

Products that have been used, washed, assembled, installed, altered or damaged by the customer are not eligible for return unless they are confirmed to be defective.

Approved refunds will be processed using the original payment method. Refund amounts will reflect the final purchase price paid after any discounts, promotional offers or vouchers have been applied.

Delivery charges are non-refundable for returns due to change of mind.

Where a returned product is not received in its original saleable condition due to reasons not attributable to Edian Homes, we reserve the right to reject the return or deduct a reasonable restocking fee of up to 65% of the product’s purchase price.

(ii) Exchange of Defective or Incorrect Products

If you receive a defective, damaged or incorrect product, please contact us within 7 calendar days of delivery.

Customers may be required to provide photographs or videos showing the issue before an exchange or refund can be approved.

Where an exchange is approved:

  • the original item may be required to be returned before a replacement is dispatched;
  • replacement products are subject to stock availability; and
  • if a replacement is unavailable, customers may choose an alternative product of equal value or receive a full refund.

Only one exchange is permitted per purchase. Replacement items are not eligible for further exchange or refund unless they are found to be defective.

(iii) General Return Conditions

Acceptance of a return, refund or exchange request does not constitute an admission of fault or liability by Edian Homes.

Edian Homes reserves the right to reject any return, refund or exchange request that does not comply with this policy or where the returned product does not meet the eligibility requirements.

Requests not covered by this policy may be considered on a case-by-case basis at our sole discretion, subject to applicable Singapore laws.

(iv) Non-Returnable Products

For hygiene, safety and product integrity reasons, the following products are generally not eligible for return or exchange due to change of mind, unless they are defective upon delivery:

Personal Care & Hygiene

  • Tissues
  • Wet wipes
  • Toilet Papers
  • Toiletries

Bedding & Home Textiles

  • Pillows

Bedding & Home Textiles

  • Electrical appliances that have been installed or used
  • Adaptors, chargers and cables showing signs of use or damage caused by improper handling
  • Products with tampered or broken security seals (where applicable)

Customised & Special Order Products

  • Clearance or final sale items (unless defective)

(v) Return Procedure

To request a return, refund or exchange, please contact our Customer Support within 7 calendar days from the date of delivery.

Please provide:

  • your order number;
  • a description of the issue;
  • photographs or videos (where applicable); and
  • any other information reasonably requested to facilitate the assessment of your claim.

Once approved, we will provide instructions for returning the product.

Returns sent without prior approval may not be accepted.

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